GENERAL RETURN POLICY

1. You must submit all return requests within 30 days of your package being delivered.

2. Returned items must be unworn, unwashed, and undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.

Setadoré wants you to be fully satisfied with every item you purchase. We are committed to excellent customer service and quality control. To ensure the highest levels of customer satisfaction, our replacement and return policies are the following:

1. Please inspect your package upon delivery to ensure that all items are correct and in good condition and that the packing slip matches your original order.

2. If any items are missing or incorrect, please contact us within 10 days of the tracked delivery date of your order. In case of missing or incorrect items, we will ask you to submit photos of the box, the items included, and the packing slip. This will help us identify the issue and resolve it as quickly as possible.

3. If you are not fully satisfied, you may return or exchange unused merchandise in its original packaging within 30 days of when you received it. Restrictions apply, please see below for return guidelines.

4. Please note that the condition of the returned item must match the description provided in your initial return query. If a product is returned to us and the condition of the item does not align with what was stated in your initial query, we reserve the right to send the item back to you. 

 
We appreciate your cooperation in ensuring we provide you with the finest products and best possible service.
 
Return Process
Please read all return information provided on this page.
 

1. Complete a Return/Exchange form found here: Return/Exchange form CTA

2. You will be contacted within 2-3 business days with an RMA (Return Merchandise Authorization) number and additional return information. Do not return any item without first receiving an RMA #, your return will not be accepted.

3. Package the item(s) securely and be sure to include the packing slip and any original packing.

4. Ship the item to the return address given in Step 2 and send us the return tracking number. Unless the item was defective or incorrect, you are responsible for any return shipping costs.

5. Returns must be received within 30 days of tracked delivery for exchange or refund.

6. Once we receive your package, we will promptly process an exchange or issue a refund to your original form of payment under our return conditions (see below).

 
Returned merchandise must comply with the following condition guidelines

• Original packaging must be included with all returns.

• Items must not have been used, washed, or altered in any way.

• Items must not have been damaged by pollutants such as cigarette/ cigar smoke or embedded fragrances and items such as cologne/perfume.

• Items must be completely free of any Human Hair, Animal Hair, Dander, Dirt, etc.

• Return must be received within 30 days of tracked delivery.

 
Exchanges
Items must adhere to the same condition guidelines stated above. Note deadline of 30 days within tracked delivery for exchanges.
 
Damaged or Incorrect Items
If any item is damaged upon receipt, please notify us immediately and we will make arrangements for a replacement. If an incorrect item was shipped in error, we will replace the item as quickly as possible and issue a return label for the incorrect item at no cost to you. Contact us within 10 days for replacement items; beyond that time, we can only issue a store credit.
 
Shipping Instructions
Unless items are defective or incorrect, you are responsible for all return shipping costs. Setadoré is not responsible for any items lost or damaged during transit. We always recommend that your items are shipped and insured for the full purchase price by a traceable carrier (e.g., UPS, USPS, or FedEx).
 
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.setadore@gmail.com.